A Exceptional Lifesaver Guarantee No Other Cord Blood Bank Can Offer

  LSG_Front_webshot
  1. If the cells do not engraft upon transplantation, you will be refunded all service fees paid to StemCyte and an additional $50,000.
  2. We will search the StemCyte donor bank and provide an alternative cord blood unit if one is available at a 4/6 HLA match or higher for transplant.
  3. If your baby's cord blood unit is damaged during processing or storage, we have the ability to search our donor bank and provide you with an alternative cord blood unit if one is available at a 4/6 HLA match or higher if your child or immediate family member needs a stem cell transplant.

This unprecedented guarantee is made possible by our unsurpassed collection and storage process as well as our exclusive access to our donor bank. This reflects our commitment to customers while helping transplant physicians save lives.

Use of Guarantee and Cells

  • This guarantee requires that the request for stem cells come from a transplant physician at an accredited transplant center who writes a prescription for a cord blood product to be used for hematopoietic stem cell transplantation.
  • An appropriately matched cord blood unit is a cord blood unit with sufficient viable post-thaw total nucleated and CD34 cell count that is a 4 out of 6 (or better) HLA tissue match, using DNA based techniques at a low serological level resolution for HLA class I alleles and an intermediate level resolution for HLA class II alleles. A family member is defined for this guarantee as a first degree relative (biological sibling or parent).
  • Time to assessment of engraftment must be at least four weeks. Valid medical records documenting proof of non-engraftment will be required. Cells must not have been subjected to positive or negative cell selection, expansion, gene therapy, or have been combined with peripheral blood, bone marrow, or a second cord blood unit. The Guarantee does not apply to experimental procedures. It applies to use in treatable diseases (see the NMDP list). The guarantee is not available to clients who are part of StemCyte¡¦s Designated Sibling Transplant Program, or other programs funded by state or government.
  • StemCyte does not guarantee a favorable outcome or lack of adverse events for any stem cell transplantation with its units or units from any other cord blood bank. Furthermore, StemCyte does not guarantee that an unrelated cord blood product that it identifies for your family will be deemed acceptable to the transplant physician or transplant center, since each transplant is a complex decision.
  • This guarantee does not cover damage caused by Acts of God or Acts of War.
  • StemCyte reserves the right to make changes to the guarantee at any point in time.
  • Residents of Missouri, Oklahoma, and Rhode Island are not eligible for the guarantee.